FAQ Section

What You’ll Learn

• How to display expandable questions and answers on your storefront

• How to customize layout, colors, and spacing for your FAQ

• How to add or remove FAQ items (blocks)

💡 Tip: The FAQ Section is a great way to reduce support tickets by answering common questions right on your storefront.

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Adding the FAQ Section

1. Open your Shopify Theme Editor

2. In the left sidebar, click + Add section

3. Choose FAQ Section

4. Click Add

Once added, you’ll see one or more “Question” blocks pre-filled. You can edit these or add new ones.

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Editing FAQ Content

Each FAQ item is a block inside the FAQ section.

To update a question and answer:

1. Click on a block labeled Question – [Title]

2. Update the Question Title

3. Add the Answer text in the multiline text field

4. Repeat for all desired FAQs

To add a new FAQ item:

• Click Add block and choose Question

To remove an FAQ item:

• Click the block and select Remove block at the bottom

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Settings Reference

Content & Data

• Section Title – Add a title above the FAQ section (optional)

Layout & Display

• Expand First Question on Load – Toggles whether the first FAQ is open by default

• Alignment – Align text left, center, or right

Typography

• Section Title Size – Desktop / Mobile – Adjust header font size

• Question Text Size – Desktop / Mobile – Adjust question font size

• Answer Text Size – Desktop / Mobile – Adjust answer font size

• Bold Section Title – Toggle to bold the header

Colors

• Background Color – Overall section background

• Section Title Color – Header text color

• Question Text Color – Color of the question text

• Answer Text Color – Color of the answer body text

• Divider Line Color – Controls color of the line between items

Styling

• Divider Line Thickness – Set line weight between questions

• Divider Line Style – Choose between solid, dashed, dotted

Spacing

• Top & Bottom Spacing – Controls padding above/below section on both desktop and mobile

Custom CSS

• Add optional custom styles scoped to just this section

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Need Help?

• 💬 Join our community on Discord: https://discord.gg/hcc2GvgZc6
• 📧 Email us at: [e-mail]

• 💻 Live chat with us: Available Monday–Friday, 10AM–6PM EST, directly on our website